by JAK | Jun 8, 2007 | culture, development
In the past few weeks I have heard from two friends who are relocating to Rwanda and Kazakhstan respectively. After the initial surprise, I wondered why and what the reasons were for making these big changes for both of these friends and their families. I also...
by JAK | May 22, 2007 | big ideas, culture, industry futures
I live in part of the world where black swans don’t seem that unusual, but for many the idea of a black swan was unthinkable until they were actually discovered in Australia. Somewhere, I even have a hat with 32 Black Swans on it. The metaphor of Black Swans...
by JAK | May 9, 2007 | big ideas, culture, development, industry futures
Just tonight as I was driving, I heard some parts of a radio speech that were so sharp I had to pull over to the kerb for safety reasons. Talking on a mobile while driving is not safe and neither was the speech I was hearing. Turns out it was Professor Jeffrey Sachs...
by JAK | Apr 18, 2007 | big ideas, culture, idealog, TED
If anyone mentions/raves about a 20 minute video featuring spaghetti sauce by Malcolm Gladwell (remember Tipping Point & Blink) don’t be surprised. The video is found on Ted Talks which is a bit like a youtube channel for adults. TED (Technology...
by JAK | Apr 14, 2007 | big ideas, crmthinking
The key to really great CRM is in the way that businesses can leverage what is known about a customer’s needs, goals and desires; (knowledge management or KM) by translating tacit (and essentially unstructured) knowledge into customer insights. The difficulty...
