Had a great conversation the other week about the growth fixation of business. The idea is that with most businesses we focus on growth all the time – however we can get to it. As mentioned previously growing business with existing customers seems an obvious but overlooked area for most.… read more →
When people ask “What business are you in?” I would say I’m in the business of leveraging customer capital. The concept of customer capital includes goodwill and increasingly in these days of social media the ability to communicate widely about customer experiences far and wide. Update: They might even twitter… read more →
I was down at the swimming pool this morning when a new T-shirt caught my eye. “Shift happens” said the shirt. (in a manner of speaking 🙂 By serendipitous coincidence I was thinking about the future of education and some recent conversations with educators at a number of schools. For… read more →
Lately I’ve been to some funerals and also lots of births in the form of kids birthday parties. At both ends of the curve there are a number of recurring questions but today really looking at just two. One of the best questions ever is “What are you going to… read more →
About 8 or 9 years ago there was a real glut of conferences on the impact of the internet and most presenters felt obliged to talk about Moores law which applied then mostly to hardware. In fact we are surrounded by lots of “business cycles” and ripple effect such as… read more →
The latest TED conference starts this week and runs from 27th of Feb to Sat March1. This time presenters range from Craig Venter, through Bob Geldof , Nassim Nicholas Taleb, Isaac Mizrahi to economist Paul Collier and many, many others. On the Friday night for example there is a debate… read more →
Many years ago I studied law and even completed my law degree, however my view then and now is that commercial business law is far too important to be left to lawyers. In short the legal considerations of law in business need to be very pragmatic and practical as part… read more →
As someone who spends much time exploring concepts and project ideas for clients I am keenly interested in copyright and intellectual property protection. Some type of new roadmap is needed for copyright so that we can preserve hard won rights but not stifle the new developments flowing from the digital… read more →
The tradition at this time of the year is to make some kind of predictions. My thesis is that we already know enough about our own history to not only make predictions but to set directions and see them come true. The thing is that most of the time we… read more →
Over at Paul’s Reynolds blog there are many wonderful post, however what caught my attention was this one on Digital Strategy. “Day Two – economic/cultural transformation The second day began with a brilliant presentation from Sean McDougall, the Irish education expert who laid down a strong set of education challenges… read more →