What if Machines & People can work together?

One of the biggest challenges of our times is how to deal with huge amounts of data. It turns out software and computing power work much better when we can use it to augment our intelligence to scale up large scale task management. What if machines/computers and...

TED@Sydney – talent search

Last weekend besides TEDxSydney on the Sunday we had the delight to be part of TED@Sydney Talent Search. 20+ would be speakers did 6 minute versions of TED talks with the prize being a chance to do a talk on the main TED stage next Feb at the main event. What I loved...
Christmas Words & Wishes

Christmas Words & Wishes

There is an old myth that Eskimo have a very large number of words for snow. At first that seems like it could be true given the apparent lack of change in the Northern landscape. Its a nice idea though. For me I like the idea of precision and being able to cut...
Customers in the Middle

Customers in the Middle

As often happens the last post on customer service prompted a flurry of emails. Thanks to Philip for the ideas in this extended sequence as quoted below. In effect a guest post… “Churn is a well known issue in the telecommunications sector but I was piqued...