Hold my beer customer service

Hold my beer customer service

Just this week United Airlines dragged a customer off a plane and destroyed their brand for many customers. Last week Pepsi and Nivea also had tone deaf communications disasters. These are high profile screw-ups but many companies do worse on a daily basis by...
Does #PanamaPapers matter to New Zealand?

Does #PanamaPapers matter to New Zealand?

Over at Public Address there is a post called Forgetting what we didn’t know which is about the New Zealand media / government response to the #PanamaPapers. In short various stories and government comments imply that the revelations have amounted to nothing....