by JAK | Sep 2, 2008 | big ideas, crmthinking
When people ask “What business are you in?” I would say I’m in the business of leveraging customer capital. The concept of customer capital includes goodwill and increasingly in these days of social media the ability to communicate widely about...
by JAK | May 8, 2008 | big ideas, culture, idealog
Lately I’ve been to some funerals and also lots of births in the form of kids birthday parties. At both ends of the curve there are a number of recurring questions but today really looking at just two. One of the best questions ever is “What are you going...
by JAK | Mar 25, 2008 | culture, TED
In the last post I mentioned that the TED prize broadcasts were going to be live so that anyone could see the video as it happened from the TED conference. There were 3 sessions plus a musical performance. It was great to get an idea of the conference in real time...
by JAK | Feb 22, 2008 | culture, general business
Recruiting staff, especially for small companies has its risks as everyone want to look good. As the Semler story below emphasizes everyone is highlighting the positive but just maybe there is a way to ask the “right” questions in an interview or...
by JAK | Jul 3, 2007 | big ideas, idealog, TED
At the recent New Yorker conference, called “2012: Stories from the near Future” was a piece by Malcolm Gladwell on two ideas of Genius. The video link is here – but check the size – it is 27 minutes long (and my HD version is 350mb! – HD...
