by JAK | Sep 22, 2008 | crmthinking, industry futures
As often happens the last post on customer service prompted a flurry of emails. Thanks to Philip for the ideas in this extended sequence as quoted below. In effect a guest post… “Churn is a well known issue in the telecommunications sector but I was piqued...
by JAK | Oct 13, 2007 | big ideas, industry futures
The latest version of the New Zealand Energy Strategy to 2050 was released at 11am on Thursday October 11th. The full document is available for download (as a 112page PDF document) over at this address. On pages 7 & 8 – the Minister of Energy – David...
by JAK | Aug 17, 2007 | big ideas, industry futures
Over the past few weeks I have tried to summarize the peak oil debate as best as I can given that it is complex and highly pertinent. Never before have we faced such a large impact on so many sectors of the economy on such a global scale. (This is Part 4) The Last Oil...
by JAK | Jun 21, 2007 | crmthinking
Many organisations still see CRM systems as some kind of magic bullet. Some vendors even oversell the features of their software when everyone knows that the benefits to customers, staff and owners will only come from successful business development strategies and...
by JAK | Mar 28, 2007 | crmthinking, general business
It may sound obvious, but not every CRM project has a plan or strategy in place. Sometimes a business will ask its IT guys to implement a CRM program (they mean an application) when they should really be asking for a CRM programme of work. If you are in the situation...
