by JAK | Jul 1, 2007 | big data, big ideas, idealog, TED
A key challenge for policy makers is how to tell a compelling story with numbers. It is not easy to visualise the impact of change in a meaningful way—but help is now at hand. Ironically it doesn’t come from the business intelligence (oxymoron alert)...
by JAK | Jun 24, 2007 | culture, development
Hope and justice means ‘getting your feet wet’ and sometimes, that can be extremely uncomfortable. (*from 12 Good Hours of Daylight) After my last development post, some readers commented on the less desirable consequences of aid. Pointing out how we like...
by JAK | Jun 21, 2007 | crmthinking
Many organisations still see CRM systems as some kind of magic bullet. Some vendors even oversell the features of their software when everyone knows that the benefits to customers, staff and owners will only come from successful business development strategies and...
by JAK | Jun 16, 2007 | big ideas, culture, TED
We have been watching a DVD on the life of Leonardo da Vinci which featured animations of some of the machines that he designed about 500 years ago. A remarkable life for a remarkable man – full of amazing insights. My 5 yr old daughter recognised some of the...
by JAK | Jun 12, 2007 | crmthinking
Every so often I get calls from a supplier rep who says something like, “It says here, that I need to call you”. And then I get some kind of half hearted pitch from them. More often than not, this is a cursory process that is needed so that staff member...
by JAK | Jun 8, 2007 | culture, development
In the past few weeks I have heard from two friends who are relocating to Rwanda and Kazakhstan respectively. After the initial surprise, I wondered why and what the reasons were for making these big changes for both of these friends and their families. I also...
by JAK | May 22, 2007 | big ideas, culture, industry futures
I live in part of the world where black swans don’t seem that unusual, but for many the idea of a black swan was unthinkable until they were actually discovered in Australia. Somewhere, I even have a hat with 32 Black Swans on it. The metaphor of Black Swans...
by JAK | May 9, 2007 | big ideas, culture, development, industry futures
Just tonight as I was driving, I heard some parts of a radio speech that were so sharp I had to pull over to the kerb for safety reasons. Talking on a mobile while driving is not safe and neither was the speech I was hearing. Turns out it was Professor Jeffrey Sachs...
by JAK | Apr 18, 2007 | big ideas, culture, idealog, TED
If anyone mentions/raves about a 20 minute video featuring spaghetti sauce by Malcolm Gladwell (remember Tipping Point & Blink) don’t be surprised. The video is found on Ted Talks which is a bit like a youtube channel for adults. TED (Technology...
by JAK | Apr 14, 2007 | big ideas, crmthinking
The key to really great CRM is in the way that businesses can leverage what is known about a customer’s needs, goals and desires; (knowledge management or KM) by translating tacit (and essentially unstructured) knowledge into customer insights. The difficulty...
