by JAK | Sep 25, 2008 | big ideas, industry futures, online marketing
Had a great conversation the other week about the growth fixation of business. The idea is that with most businesses we focus on growth all the time – however we can get to it. As mentioned previously growing business with existing customers seems an obvious...
by JAK | Sep 22, 2008 | crmthinking, industry futures
As often happens the last post on customer service prompted a flurry of emails. Thanks to Philip for the ideas in this extended sequence as quoted below. In effect a guest post… “Churn is a well known issue in the telecommunications sector but I was piqued...
by JAK | Jul 9, 2008 | industry futures
There is a major meltdown of customer service expectations taking place over the way the launch of the new 3G capable iPhones are being mis-managed in New Zealand this week. Go over to iPhone data plan aggregation to read some of the debate (around 50+ comments so far...
by JAK | Jul 5, 2008 | crmthinking, culture, industry futures, TED
TED just released news (June 2008) that there have been more than 50 million downloads of their videos. Ashley Highfield of the BBC mentions that iPlayer has now had more than 75m video downloads (as at May 2008) so clearly we are moving into a new era of accelerated...
by JAK | Jun 7, 2008 | big ideas, industry futures
I was down at the swimming pool this morning when a new T-shirt caught my eye. “Shift happens” said the shirt. (in a manner of speaking 🙂 By serendipitous coincidence I was thinking about the future of education and some recent conversations with educators...
by JAK | May 4, 2008 | culture, industry futures
This morning I was reading some questions over on this post. Another related question is what are the public policy impacts of having a tax on a tax (GST on excise for petrol) and shouldn’t that be sorted? “We think we have it bad in New Zealand paying...
